Home care resources for PA families
Helpful links, forms and answers about home care, Medicaid and caregivers in Pennsylvania, all in one place.
Tools and forms families use most
Apply for Medicaid (Medical Assistance)
Apply online through COMPASS, Pennsylvania’s benefits site.
COMPASS ›Community HealthChoices enrollment
Start or check your CHC waiver application with the PA Independent Enrollment Broker.
PA IEB ›PA Department of Aging
Find your local Area Agency on Aging and senior programs.
aging.pa.gov ›CareSphere Connect
Our app for caregivers: clock in and out, pay, shifts and live support.
Open the app ›The CareSphere Journal
Tips on caregiving, wellness and home care in Pennsylvania.
Читать блог ›Форма жалобы
Tell us about a concern. We respond promptly.
Submit a concern ›Исследование удовлетворенности
Share how we’re doing so we can keep improving.
Take the survey ›Не уверен, где начать?
We’ll walk you through Medicaid, CHC and getting care at home.
Your home care questions, answered
01Общий уход на дому
Что такое домашний уход?
Non-medical help at home with daily activities like bathing, dressing, meals and getting around, so people can stay safe and independent.
Is home care right for my loved one?
If they need help with daily routines, feel lonely, or are coming home from a hospital stay, home care may help. We’ll talk it through and build a plan.
В чём разница между уходом на дому и медицинским уходом на дому?
Home care is non-medical daily help. Home health care is skilled medical care from nurses or therapists. We provide home care and work alongside home health providers.
Как быстро могут начать работу сервисы?
If services are already approved, often within a few days. New Medicaid applications take longer while eligibility and the assessment are completed.
02Caregivers & quality
Who are your caregivers?
Background-checked, screened and trained caregivers, with ongoing education and supervision.
Will we have the same caregiver each visit?
We aim for the same caregiver every visit and let you know ahead of time if anything changes.
What if we're not comfortable with a caregiver?
Tell us and we’ll find a better fit.
Are you available 24/7?
Yes. Our team is reachable around the clock, including nights, weekends and holidays. If a caregiver can’t make it, we arrange a replacement.
03Coverage & payment
Покрывает ли программа Medicaid услуги по уходу на дому в Пенсильвании?
Often, yes. Adults 21+ who qualify can get home care through Community HealthChoices (CHC). Children may qualify through Medical Assistance.
Which health plans do you accept?
Keystone First, UPMC for You and PA Health & Wellness. Call us to check your coverage.
Покрывает ли Medicare уход на дому?
Medicare generally doesn’t pay for ongoing non-medical home care. We can help you look at other options, like Medicaid.
Can a family member be paid to be the caregiver?
In many cases, yes. We’ll guide you through the application and enrollment.
04Family & care plans
Can our family help plan the care?
Yes. Families help shape the care plan from the very start.
How will we get updates?
By phone, email or through our online portal.
Can we change the care plan?
Yes, anytime needs change. Changes to approved hours go through your health plan.
Who do I contact with a concern?
Call our office at (610) 868-1801 or use the complaint form above. We respond promptly.
05Специализированный уход
Do you support people with developmental disabilities?
Yes, through Pennsylvania ODP services for children and adults with autism and intellectual disabilities.
Do you offer pediatric home care?
Yes, for children with special or medical needs, with support for their parents.
Can you help after a hospital stay or surgery?
Yes. We help with daily routines during recovery at home.
Do you offer live-in or overnight care?
Yes, when it’s part of the approved care plan.
06Working with CareSphere
How do I become a CareSphere caregiver?
Apply online on our careers page. We’re hiring across Pennsylvania.
Is CareSphere licensed?
Yes. CareSphere is licensed by the Pennsylvania Department of Health.
Where do you provide care?
In all 67 Pennsylvania counties, from offices in Bethlehem, Philadelphia and Pittsburgh.
Can we transfer from another agency?
Yes. We handle the paperwork so care continues without a gap.
Остались вопросы?
A care coordinator can answer them in a short, free call, in English or Spanish.